What mail can a registered office receive?
Our registered office service covers ordinary official post sent to your company at its registered office — for example letters from Companies House, HMRC, the courts and other government bodies. It is scanned and sent to you digitally with no scanning fee. We do not accept general trading mail, customer or supplier correspondence, parcels, returns, or post for other businesses.
Included
- Companies House letters and reminders
- HMRC letters to the company
- Court and other legal documents served on the company
- Other official government post addressed to the company
- Official post addressed to your directors at their service address
Not accepted
- General trading mail and customer correspondence
- Supplier invoices and other trading post
- Parcels, deliveries and customer returns
- Post or documents for any other business
What happens to your post
Official post is scanned and sent to you digitally with an email alert. After scanning it is normally destroyed securely, unless you tell us in advance that an original needs to be kept. If an item needs to be sent to you physically, we recharge only the actual Post Office postage — no admin fee. This should be occasional, because the service is designed for registered-office use.
Frequently asked questions
What mail is included?
Ordinary official post sent to the registered office for your company — for example from Companies House, HMRC, the courts and other government bodies. It is scanned and sent to you digitally.
Can you receive general business or trading mail?
No. This is a registered office and official address service, not a general virtual office mailroom. We do not accept general trading mail, customer correspondence or supplier post.
What happens to my post after it is scanned?
Once scanned and sent to you, post is normally destroyed securely — unless you tell us in advance that something needs to be kept.
Can you keep an original document if I tell you in advance?
Yes. If you let us know in advance that an item needs to be retained, we will keep the original rather than destroying it after scanning.
What happens if I need something physically forwarded?
Tell us and we will post it to you, recharging only the actual Post Office postage. There is no admin fee. This is expected to be occasional, as most official post is scanned and sent digitally.
Can parcels be delivered?
No. We do not accept parcel deliveries. The address is for official company post only.
Can customer returns be sent there?
No. Customer returns and other deliveries cannot be sent to our address. Please use a separate returns address.